Effective Date: August 1, 2025

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Desert Hearts Home Care ("we," "our," or "us") is committed to protecting the privacy and personal information of our clients, caregivers, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

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1. Information We Collect

We may collect the following types of personal information:

• Personal Identification Information: Name, address, phone number, email address, date of birth

• Health Information: Medical conditions, care needs, prescriptions, treatment history (as needed to provide services)

• Payment Information: Billing address, insurance details, or payment method information

• Usage Data: IP address, browser type, pages visited, access times (via cookies or analytics tools)

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2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide personalized home care services

• To respond to inquiries and service requests

• To schedule consultations or appointments

• To send updates, billing notices, or administrative communications

• To comply with legal or regulatory obligations

• To improve our website and services

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3. Sharing Your Information

We do not sell or rent your personal information. We may share information only in the following circumstances:

• With licensed caregivers or staff providing your care

• With medical professionals or third parties involved in your care (with your consent)

• With service providers or vendors who help us operate our business

• As required by law or to respond to legal process or government requests

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4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or method of electronic storage is 100% secure.

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5. Your Rights and Choices

You have the right to:

• Access or request a copy of your personal information

• Correct or update your information

• Request that we delete your personal information (subject to legal or regulatory exceptions)

• Withdraw consent to certain uses of your data

To exercise any of these rights, please contact us using the information below.

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6. Cookies and Analytics

Our website may use cookies or tracking technologies to enhance user experience and analyze website usage. You may set your browser to refuse cookies, but some parts of the site may not function properly as a result.

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7. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their policies individually.

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8. Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from minors without parental consent.

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9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date.

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10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact Desert Hearts Home Care.